Rock Manor Games ONLY provides replacement parts to crowdfunding/kickstarter backers and customers that have purchased their product directly from Rock Manor Games.
If you picked up one of our games from another online web store, retailer or store, please use this link to request replacements: https://www.tabletoptycoon.com/pages/replacement-requests.
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If you have missing/broken components that detract from the experience of playing the game, please fill out the form below to request a replacement.
If you are outside of the USA, you may be asked to cover shipping of replacement parts.
If your box is damaged in transit: Please contact the retailer from whom you made the purchase to replace the game or receive a partial refund. We don’t replace boxes. The one exception is if you order something directly from us (whether that’s through Kickstarter or our website). We require pictures for all damaged box requests and usually have to replace the entire game and box since extra boxes are not part of the components included in our replacement pieces from the factory. Please only submit box replacement requests if the damage is substantial and it negatively impacts your play experience. If you would like a partial refund for any box damage, you can specify that in the notes.
To replace or not to replace: It’s important to us that you get the full and best version of your game, but we ask for your compassion, patience and understanding during this process. If you provide pictures and/or are missing items needed to play the game, we will often send them out to you within a week no questions asked. We do process each request on a case by case basis as it comes in. Sending replacements is both time consuming and expensive, especially outside the USA. Missing one or two tokens for a game sometimes doesn’t affect the game at all. For example, in Brass Empire, 1 missing brass token isn’t going to impact the game.
Replacement Parts Request
Please report missing or broken pieces below as accurately as possible.
If you want us to expedite your replacements, require a tracking number or are an international customer, we ask that you pay for shipping/tracking here: https://shop.rockmanorgames.com/products/replacement-parts and include that order number when listing the parts you need.